Bookings 

Bookings are made on a first-come-first-served basis. Check online to see available slots. 

Photos

Before and after photos may be used for company marketing and we guarantee confidentiality protection.

Cancellations due to COVID-19

Will only be accepted with original proof of a positive COVID test. 

Cancellation/No show

We require 48 hours’ notice by email to cancel or reschedule appointments, otherwise, you will be  charged a 50% cancellation fee for the total amount of the service booked. 

Lateness 

If you are 15 minutes late to your appointment, we may accommodate you with shorter treatment. However, your price won’t be reduced and you won’t be given a special discount.

Check-in

We ask our clients to arrive 10 minutes early for their appointment at the spa so there’s enough time to sanitize hands, fill out any forms and use the bathroom if required.

Gratuities

Tips are not included in the price of the treatments and are recommended from 15% up.

Parking

There is free parking available on the street, please make sure to arrive on time to find the right spot for you.

Relaxing Environment

To ensure all our clients can enjoy our spa, we respectfully request that noise be kept to a minimum; cellular phones and electronic devices are discouraged. Remember: You are at the spa to relax and enjoy yourself!

Also, due to COVID precautions, only customers who are attending a treatment are permitted entry into the spa.

Pets

Pets are not allowed into our spa due to regulations.

Gift Cards

Gift cards are valid for 5 months from the date of purchase and are non-refundable. 

Payment

We accept all credit and debit cards.

Refunds

There is no refund for services. However, if you purchased a product and would like to return it, you have up to 15 days after purchasing the product in which to return it. The item must be unworn/unused and in its original, unopened packaging. In addition to this, please email the receipt or proof of purchase. 

To start the process of return, you must send an email to return@brazilianlymphspa.com

Cancellations & Refunds 

Terms of Service

Welcome to our Brazillian Lymph Spa! We are delighted to offer you our massage and spa services, and we want to make sure that you have a pleasant and enjoyable experience.

By accessing or using our services, you agree to be bound by these terms of service (“Terms”). If you do not agree to these Terms, you may not access or use our services.

Appointments

1. We recommend that you book your appointments in advance to ensure that we have availability for the date and time that you prefer. If you need to reschedule or cancel your appointment, please let us know as soon as possible. We may charge a cancellation fee if you do not provide sufficient notice.

Payment

2. Payment for our services is due the day of booking the service. We accept only credit cards or debit cards. If you have a gift certificate or promotional voucher, please present it at the time of payment.

Health considerations

3. Please inform us of any health conditions or allergies that you have before your appointment. If you are pregnant, have a contagious illness, or have recently had surgery, please let us know before your appointment so that we can determine if our services are appropriate for you.

Personal belongings

4. We are not responsible for any personal belongings that you bring with you to your appointment. Please make sure to keep your valuables with you at all times.

Conduct

5. We reserve the right to refuse service to any individual who is behaving in a disruptive or inappropriate manner.

Liability

6. We will not be liable for any injuries or damages that may occur as a result of our services, except in cases of gross negligence or intentional misconduct.

Changes to these terms

7. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page.

By using our services, you acknowledge that you have read and understand these Terms and agree to be bound by them. Thank you for choosing our Brazillian Lymph Spa!

Privacy Policy 

At Brazillian Lymph Spa, we are committed to protecting your privacy. This privacy policy (“Policy”) explains how we collect, use, and share information about you when you visit our website or use our services.

Information we collect

1. We may collect the following information about you:

• Personal information that you provide to us, such as your name, email address, phone number, and address.
• Information about your devices and an internet connection, such as your IP address, browser type, and operating system.
• Information about your visit to our website, such as the pages you visit and the links you click.

How we use your information

2. We may use the information that we collect about you for the following purposes:

• To provide and improve our services, including processing your appointment requests and communicating with you about your appointments.
• To personalize your experience on our website and to show you content that is relevant to your interests.
• To analyze and understand how our services are used, and to improve and develop new products and services.

Sharing your information

3. We will not sell or rent your personal information to third parties without your consent. We may share your information with third parties in the following circumstances:

• With service providers who perform services on our behalf, such as payment processors and website hosting companies.
• If we are required to do so by law or in response to a legal request.
• In the event that we are acquired by or merged with another company, we may share your information with the acquiring company.

Data security

4. We have implemented measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of your personal information.

Your rights

5. You have the right to request access to the personal information that we have collected about you, and to request that we correct or delete any inaccurate information. You may also have the right to object to or restrict the processing of your personal information, and to request the transfer of your personal information to another organization. To exercise these rights, please contact us using the contact information provided below.

Changes to this policy

6. We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Policy periodically to stay informed about our collection, use, and sharing of your personal information.

If you have any questions or concerns about our privacy practices, please contact us at relax@brazillianlymphspa.com. Thank you for choosing Brazillian Lymph Spa!

Shipping Policy 

At Brazillian Lymph Spa, we are pleased to offer a variety of massage and spa products that can be shipped directly to you. This shipping policy (“Policy”) explains the terms and conditions that apply to the shipping of our products.

Delivery

1. We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Shipping rates and delivery times

2. Shipping rates and delivery times will vary depending on the destination, size, and weight of the product, and the shipping method that you choose. You will be able to see the available shipping options and their associated costs at checkout.

Order tracking

3. You will receive a tracking number for your order once it has shipped. You can track the status of your order by visiting the carrier’s website and entering your tracking number.

Damaged or defective items

4. If you receive a damaged or defective item, please contact us immediately at relax@brazillianlymphspa.com so that we can assist you.

Return and exchange policy

5. We do not accept returns or exchanges on products that have been opened or used. If you receive a product that is damaged or defective, please see the above section on damaged or defective items.

Changes to this policy

6. We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting on this page.

By placing an order with Brazillian Lymph Spa, you acknowledge that you have read and understand this Policy and agree to be bound by its terms. Thank you for choosing Brazillian Lymph Spa!

Refund Policy

At Brazillian Lymph Spa, we are committed to providing high-quality massage and spa services to our clients. If you are not satisfied with your experience, please contact us so that we can address your concerns.

This refund policy (“Policy”) explains the circumstances under which we may issue refunds for our services.

Canceled appointments

1. If you need to cancel your appointment, please let us know as soon as possible. We may charge a cancellation fee if you do not provide sufficient notice.

Unused services

2. If you have prepaid for a package of massage or spa services and do not use all of the services within the specified time period, we may issue a refund for the unused services at our discretion.

Refunds for products

3. We do not accept returns or exchanges on products that have been opened or used. If you receive a damaged or defective product, please contact us at info@brazillianlymphspa.com so that we can assist you.

Changes to this policy

4. We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting on this page.

By using our services, you acknowledge that you have read and understand this Policy and agree to be bound by its terms. Thank you for choosing Brazillian Lymph Spa!