Privacy Policy 

At Brazilian Lymph Spa, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and share information about you when you visit our website or use our services.

• Contact and inquiry details: Your name, email address, phone number, and the contents of messages you send through our Website, by email, or by phone or text.
• Appointment and client details: Information you provide when booking, changing, or attending an appointment, such as your contact details, selected service, appointment history, and preferences. Online booking and client portal features may be provided by Boulevard or another booking provider.
• Payment and transaction details: If you make a purchase or pay for a service, payment information may be collected and processed by our payment provider. We do not intend to store full payment card numbers on our own systems.
• Information you choose to share about your health or service needs: For example, you may choose to tell us about a post-surgery recovery, pregnancy, or other condition relevant to a service. Please do not send sensitive health information through a general Website inquiry form. Share information needed for an appointment directly with us through the appropriate client or booking channel.
• Newsletter and promotion details: If you subscribe or enter a promotion, we may collect your email address and any other information requested in the sign-up form.
• Technical and usage information: When you visit the Website, we or our service providers may receive information such as your IP address, browser and device type, pages viewed, and approximate visit time. Cookies or similar technologies may be used for site functionality, analytics, or advertising, depending on the tools enabled on the Website.

• Respond to questions and requests.
• Schedule, manage, and provide spa appointments and related client services.
• Send appointment confirmations, reminders, and service-related messages.
• Send newsletters, promotions, or other marketing messages where permitted and, when required, with your consent. You can unsubscribe from marketing emails using the link in the message.
• Operate, maintain, and improve the Website, booking experience, and services.
• Protect our business, clients, and Website, and detect or address fraud, security issues, or misuse.
• Comply with legal obligations and enforce our agreements.

• Service providers: With vendors that help us operate the Website and business, such as website hosting, appointment booking and client management, payment processing, email delivery, analytics, and customer support providers. They may use information to perform services for us and as otherwise allowed by law.
• At your direction: When you ask us to share information or otherwise consent.
• Legal and safety reasons: When we reasonably believe disclosure is required by law, legal process, or to protect the rights, safety, or property of Brazilian Lymph Spa, our clients, or others.
• Business changes: In connection with a business reorganization, sale, or transfer, subject to applicable requirements.

Data security

4. We have implemented measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of your personal information.

Your rights

5. You have the right to request access to the personal information that we have collected about you, and to request that we correct or delete any inaccurate information. You may also have the right to object to or restrict the processing of your personal information, and to request the transfer of your personal information to another organization. To exercise these rights, please contact us using the contact information provided below.

Changes to this policy

6. We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Policy periodically to stay informed about our collection, use, and sharing of your personal information.

If you have any questions or concerns about our privacy practices, please contact us at relax@brazillianlymphspa.com. Thank you for choosing Brazillian Lymph Spa!

Shipping Policy 

At Brazillian Lymph Spa, we are pleased to offer a variety of massage and spa products that can be shipped directly to you. This shipping policy (“Policyâ€) explains the terms and conditions that apply to the shipping of our products.

Delivery

1. We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Shipping rates and delivery times

2. Shipping rates and delivery times will vary depending on the destination, size, and weight of the product, and the shipping method that you choose. You will be able to see the available shipping options and their associated costs at checkout.

Order tracking

3. You will receive a tracking number for your order once it has shipped. You can track the status of your order by visiting the carrier’s website and entering your tracking number.

Damaged or defective items

4. If you receive a damaged or defective item, please contact us immediately at relax@brazillianlymphspa.com so that we can assist you.

Return and exchange policy

5. We do not accept returns or exchanges on products that have been opened or used. If you receive a product that is damaged or defective, please see the above section on damaged or defective items.

Changes to this policy

6. We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting on this page.

By placing an order with Brazillian Lymph Spa, you acknowledge that you have read and understand this Policy and agree to be bound by its terms. Thank you for choosing Brazillian Lymph Spa!

Refund Policy

At Brazillian Lymph Spa, we are committed to providing high-quality massage and spa services to our clients. If you are not satisfied with your experience, please contact us so that we can address your concerns.

This refund policy (“Policyâ€) explains the circumstances under which we may issue refunds for our services.

Canceled appointments

1. If you need to cancel your appointment, please let us know as soon as possible. We may charge a cancellation fee if you do not provide sufficient notice.

Unused services

2. If you have prepaid for a package of massage or spa services and do not use all of the services within the specified time period, we may issue a refund for the unused services at our discretion.

Refunds for products

3. We do not accept returns or exchanges on products that have been opened or used. If you receive a damaged or defective product, please contact us at info@brazillianlymphspa.com so that we can assist you.

Changes to this policy

4. We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting on this page.

By using our services, you acknowledge that you have read and understand this Policy and agree to be bound by its terms. Thank you for choosing Brazillian Lymph Spa!